Frequently asked questions

Can't find what you're looking for? Reach out on our Contact page.

For customers

Pick an expert by category, rating, language, or price, ask your question in text, and choose whether you want an audio or video answer. You pay once the expert accepts your question.

Every expert sets their own response deadline. Most questions are answered within 2-3 days. If your expert misses their deadline, you're refunded automatically.

You can leave a review, and if something went seriously wrong you can raise a dispute — our team reviews every dispute and can issue a partial or full refund.

Yes. Conversations are private by default. They're only shared publicly if both you and the expert explicitly agree to it.

Istishara supports Apple Pay, Google Pay, and credit cards. Your payment is held until the expert answers, then released to them.

Yes — every question you ask an expert is billed separately, but they all show up together in one ongoing conversation.

For experts

Sign up, complete identity verification, and submit your credentials for the categories you want to answer in. Our team reviews every application before approving your account.

Set your own price for audio and video answers. Once you answer a question, payment is released to your linked payout account.

Yes — you can decline any question you're not able to answer, with a reason, and the customer isn't charged.

The customer is automatically refunded. Setting a response time you can realistically meet protects both you and the customer.

No — customers can request either audio or video, and you can choose to only offer the formats you're comfortable with.

Never without your explicit consent — sharing requires both you and the customer to opt in on that specific question.